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FAQ


WHAT TYPE OF WOOD IS RECOMMENDED FOR THE DOCK SECTIONS?

Natural cedar for the dock frame and the deck boards is highly recommended. Natural cedar is also light in weight which makes installation and removal of the dock sections fast and easy!

We strongly advise against using treated wood for dock building. Other than being harmful to the environment, the boards will crack and splinter severely over a relatively short time.

 

HOW ARE SHIPPING COSTS DETERMINED?

The freight cost will vary depending on order weight and shipping distance. The actual shipping charge will be the best rate available.

Tommy Docks ships products throughout the USA and some parts of Canada. We have negotiated the best freight rates with a number of carriers to get you the best pricing.

 

HOW IS MY ORDER SHIPPED?

All online orders ship by either small parcel or LTL. Most dock packages ship LTL. For alternative shipping arrangements, please contact our Customer Service Department at custserv@tommydocks.com.

 

HOW SOON WILL I RECEIVE MY ORDER?

Most small parcel orders are shipped within 1 business day. LTL orders have a lead time of 7-10 days. Depending upon your location within the United States, you can expect to receive your order within 3 to 5 business days after your order has been received and processed.

 

WHAT TYPE OF WARRANTY DOES TOMMY DOCKS OFFER?

Please click here to see the standard Tommy Docks warranty.

 

CAN I LEAVE MY DOCK SYSTEM IN OVER WINTER?

As the Tommy Docks system is essentially a free standing structure, ice build up around the dock can damage the dock. This is especially true if the ice rises into the dock from underneath or if windy conditions in the Spring time of the year cause the ice to move around. Therefore, the rule of thumb is if there is ice on the water body, the dock should be removed.

 

SHOULD I USE NORMAL DUTY OR HEAVY DUTY?

Tommy Docks components are offered in “normal” duty or “heavy” duty configurations. The normal duty post diameter components are ideal for most installations. The heavy duty post diameter components are generally recommended for installations involving deep water installation, heavy boat traffic, strong currents, or prevailing windy conditions.

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