Policies

WARRANTY


Tommy Dock Products, LLC ("Tommy Docks") warrants its products to be free from defects in materials and manufacturing workmanship when used as intended and in accordance with applicable instructions. This warranty applies only to the original purchaser, is not transferable, and is valid for the time periods listed below.

Warranty Periods by Product:

  • Stationary Dock Brackets: Limited Lifetime Warranty

  • Pipe and Footings: 1-Year Limited Warranty

  • Cedar/Aluminum Dock Sections & Framing: 1-Year Limited Warranty

  • Terrazzo Drop-In Panel: 1-Year Limited Warranty

  • PVC Decking: 25-Year Manufacturer Limited Warranty (Deckorators)

  • Titan Decking: Limited Lifetime Warranty

  • Accessories: 1-Year Limited Warranty

  • Flexx Floats: 10-Year Limited Warranty

  • COAST Inflatable Dock: 1-Year Limited Warranty

  • Simple Shore PWC: 1-Year Limited Warranty

  • Aluminum Ladders: 1-Year Limited Warranty

  • Techstar Products: 10-Year Manufacturer Limited Warranty (Techstar), **Replacement shipments are to be paid by the customer.

Exclusions from Warranty Coverage:

This warranty does not cover damages resulting from:

  • Normal wear and tear

  • Improper installation or maintenance

  • Unreasonable use or abuse

  • Alterations, modifications, or vandalism

  • Acts of God (e.g., storms, flooding)

  • Cosmetic issues such as rust, scratches, fading, or discoloration

  • Use inconsistent with intended or recommended applications

Limitation of Liability:

Tommy Docks makes no express or implied warranties beyond those stated above, including any implied warranties of merchantability or fitness for a particular purpose. Tommy Docks is not liable for incidental, consequential, or special damages, including but not limited to:

  • Loss of profits or revenue

  • Business interruption

  • Loss of use or opportunity

  • Damage to property or personal injury resulting from misuse or improper use

Warranty Claim Procedure:

To file a warranty claim:

  1. Obtain a Return Goods Authorization (RGA) number from Tommy Docks before returning any product. Returns without prior authorization will not be accepted or credited.

  2. Include a copy of the original sales receipt with your claim.

  3. Tommy Docks may request photographic evidence of the product defect or damage.

  4. If, upon inspection, a product is determined by Tommy Docks to be defective due to materials or manufacturing workmanship, Tommy Docks will, at its discretion, either repair the product, replace it or provide replacement parts at no charge for the item(s). This shall be the sole exclusive remedy under this warranty.

  5. Shipping fees for replacement parts are the responsibility of the customer unless otherwise determined by Tommy Docks.

This warranty is limited to the replacement of defective products or components. In no event shall Tommy Docks' liability exceed the original cost of the product.

Shipping Policy

Large orders are shipped via Less Than Truckload (LTL) common carriers. Upon arrival at the destination terminal, the carrier will make reasonable efforts to contact the recipient to schedule final delivery.

Please be advised that shipments containing oversized items (including, but not limited to, 8-foot components) may require the recipient to unload the shipment manually or with appropriate unloading equipment. LTL carriers are not equipped to utilize pallet jacks or liftgates for oversized freight. It is the customer’s responsibility to ensure that appropriate arrangements are made to accept delivery.

Delivery Restrictions:

  • Deliveries to residential or remote locations that are not accessible by standard semi-trailer trucks may be restricted unless prior arrangements are made with Tommy Docks.

  • Carriers do not deliver on weekends or recognized holidays.

Order Modifications and Cancellations:

  • Any modifications to an order must be requested and confirmed by Tommy Docks prior to shipment.

  • Once an order has shipped, it cannot be canceled or rerouted to an alternate delivery address.

Acceptance of Terms:
By submitting your order, you acknowledge and agree to the terms and conditions of this shipping policy. In the event that a shipment is refused, the customer shall be solely responsible for all return freight charges and any applicable restocking fees.